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IoT in Hospitality: Automation Trends

To future-proof the business, hotels must transform digitally and embrace automation. Skift & Oracle’s recent study found out that 75% of hospitality executives agreed that the pandemic accelerated their automation adoption. This includes self service solutions from check-in to room service delivery as well as digital messaging services for handling requests.

Ultimately hospitality businesss owners are looking into Internet of Things (IoT), cloud and big data technologies to improve customer satisfaction, operational efficiency, and the bottom line, profits.

IoT is a major change catalyst in the hospitality industry, disrupting how resorts, hotels, cruise ships, restaurants, casinos, and other leisure destinations engage guests and automate process.

IoT in Hospitality

The Benefits of IoT in Hospitality

Enhanced Guest Experience

Among popular IoT application in most accommodation facilities are room ambient automation, the ability to control lighting, thermostat, and blinds. Then there’s mobile check-in, door and occupancy sensors. In-room entertainment systems can be set and pre-loaded with guest’s preferred movies, music and more.

 

Keyless and mobile check-in has also been introduced in some properties, allowing guests to check-in at their convenience and use their phones as keys. Digital ordering system for guest amenities, room service and housekeeping are also integrated.

 

All of these contribute to a new hospitality experience which can define the new requirements for most accommodation and leisure facilities.  

Improved Operation Process Flow

Through IoT operation managers can monitor efficiency of housekeeping, concierge, and reception. Through a digital messaging system monitor efficiency of responding to guest requests. Monitor how operations can improve efficiency in handling requests and anticipate future guest requirements by analysing data.

 

Most importantly management can prevent complains by automatically escalating unattended requests or complains when certain parameters are met – number of follow-up, response time and more.

Better Quality Control

IoT sensors can be placed in kitchens to monitor preparation of food. This provides a lot of insights especially for recipe management, hygiene and food safety as well as over-all work-flow efficiency. For service, this allow them to better manage guests experience and anticipate any delay in case of peak service hours.

Energy Saving

Conservation of energy both for sustainability and savings can be achieved by integrating IoT in door sensors, occupancy sensors and cameras. Data from occupancy sensors in guest rooms, conference rooms, or break rooms can be used to automatically adjust room conditions such as HVAC, power, and lighting to optimize energy consumption based on room conditions, such as checked-in rooms, occupied rooms, and unused rooms.

Overall IoT adoption can:

IoT in Hospitality is shaping the new experiences. Changing the landscape of guest interaction through various technological touchpoints. AI Consulting group can help your business adopt automation through IoT and leveraging on real-time data it provides to improve guest services and operational process flow.

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